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Shipping Policy

We deliver to the UK only.

Via Courier:
Delivery within 1-3 business days at £6.99 (mainland), by Royal Mail. You will receive the tracking number as soon as your order is prepared and can track it on the Royal Mail website. For orders over £50, delivery is free of charge.

Northern Ireland: Different charges apply for Northern Ireland at £16.99. Delivery with 1-3 business days. For orders over £150, delivery is free of charge.

Scottish offshore Islands and Channel Islands: We can only deliver to the Scottish offshore Islands and Channel Islands, if you send your order with an email at Delivery with 1-3 business days. Delivery charges are £20.99. For orders over £200, delivery is free of charge.


Free Pick-Up Option at Winchester Market Stall:

You can collect your purchased items conveniently from our stall at Winchester Market. Find us at Middle Brook St, Winchester, SO23 8AQ.

You can collect every Friday and Saturday between 10:00 - 15:00.

Kindly ensure you bring along a valid form of identification (ID) when you come to claim your parcel. Please wait for notification before picking up your order.


Return Policy

We always pack and send our articles with the utmost care. If you do notice a damaged or wrongly delivered article, you can return the article to us at any time within 14 days from delivery. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.

Is a product damaged or did we deliver the wrong product?

Please contact us immediately* via with your name, order number and a picture of the damaged/wrong product. Our team will contact you the next working day and do everything possible to resolve this issue. We will refund the cost of the article or send you the correct or new item. 
* 15 days after receiving the products at the latest


How do I return a product?

If you are not satisfied with your product, then you are entitled to return it to us within 14 days. Please contact our customer services department at who can arrange for your goods to be sent back to us.

If you are to receive a refund, we will pay it to you, in the same manner, you paid for your order. If we are unable to do this, we will contact you.​

Terms of Return
Return shipments are at the risk of the buyer. BACK2ROOTS GROUP LTD is not responsible for damage or loss of the products on their way back to us. Traceable shipment is recommended.
For a quick and correct resolution, please contact us at before you ship the items you wish to return. 
The item must be complete and in its original packaging.


Contact Us
If you have any questions contact us:

Natural food and skincare products - natural health products and wellness - functional foods with health claims

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